TERMS & CONDITIONS
Divyne and their associates are providing their services to you subject to the following terms, which are also known as our terms and conditions (“Terms of Use”). By gaining access and choosing to peruse this website, you accept and agree to these Terms of Use. If you choose not to agree to these Terms of Use, you are advised to discontinue use of this website.
Divyne is a trading name of Lionyard Co., Ltd, a Thai registered company. If you need to contact a Divyne representative please use a method on our ‘Help’ section of our website. Divyne reserves the right to change and alter these terms without giving prior notice and it is up to the user of the website to take responsibility to return to this page to review any changes that have been made. These changes take effect from the exact time of posting on this website. It is advised before the purchase of any product that you review this section. The last time these Terms and Conditions were altered was on the 2nd of March 2022.
PRIVACY POLICY
Divyne enforces a strict privacy policy which every employee of Divyne must comply with. Divyne will not disclose information of its customers to any third party. In the event of a sale, merger or acquisition of Divyne company, Divyne will transfer customer details to the new owners. The transfer of the information will be dealt with appropriately and in the most secure form possible.
PRODUCT AVAILABILITY AND PRICES
Divyne will attempt to make the product and quantities advertised on this site available at all times. However, this cannot always be guaranteed and Divyne will not be liable for any products that are not available at the time of your checkout. The customer will be notified as soon as possible when this occurs and advised on what to do to solve this problem. Divyne’s prices are subject to change without notice. Divyne reserves the right to refuse or terminate/cancel orders when there has been website malfunction or error such as technical difficulty or an incorrect price being displayed. Notification to the customer will be facilitated immediately after this has been notified to us and any payment already received from the customer will be refunded.
PROMOTIONS
All promotions are subject to availability and while stocks last. Divyne reserves the right to offer limited promotional discounts its customers.
COMMUNITY CARE
All Divyne community care projects are subject to a maximum total donation of 100,000 baht per campaign. Once the goal is reached, an announcement will be made and the campaign will be ended. Submissions after the goal is reached will not be counted.
Each community care project will have a clear partner to which the total donation will be made, which can be found on the relevant campaign page on our website. For every campaign, the final total donation information and records of receipt from the campaign partner will be published on our social channels after the final donation takes place.
TERMS OF PRODUCT USE
This site is solely an online store for beauty products. This website is not a substitute for professional medical advice, however, we do advise to consult your health care practitioner/dentist/doctor/ or physician before the purchase of any products listed. Your physician or health care practitioner should address any concerns, medical questions and queries regarding the possible treatment of any medical condition. Divyne does not, and is not, able to give or intend to give any answers to your medical-related questions. This website does not replace any medical professional resource.
Divyne does not represent themselves as a doctor/physician and nor is this implied. Results from a product will vary from customer to customer and will be different depending on the individual's circumstances. The results of these products are not guaranteed by Divyne. By placing an order through Divyne you accept all risks associated with the product, you agree that Divyne will not be held liable for any unexpected results, or complications that may arise as a result of the product.
SHIPPING AND HANDLING INFORMATION
Most orders submitted before 09:00 am from Monday to Friday will be sent the next business day via courier.
Orders may end up being returned for various reasons including: incorrect address, unable to reach the customer, etc. If a package is returned or rejected, the customer will need to email help@divynelondon.com to arrange redelivery and will also have to pay for all postage costs.
Divyne will help as much as possible to trace a missing parcel. Please direct any shipping related inquiries to help@divynelondon.com.
SHIPPING TIME-FRAMES
All orders are sent via courier with next day delivery where possible. You will be sent a tracking code after your order has been dispatched to allow you track your parcel to your door.
RETURNS POLICY
Divyne will offer a refund, but only within 30 days and only for defective or damaged items. This refund is only available if all items provided are returned in their original state, and include all packing material, original manuals and instructions, and any accessories that came with them. Partially returned items will NOT be accepted. Once the product has been used, it will not be liable for a refund. It is the customer’s responsibility to pay for shipping costs upon return. Refund will be limited to the cost of the item being returned via regular post not express. An item returned via express is the responsibility of the user and a partial refund of only the actual regular mail will be refunded. It is the user’s responsibility to be aware of this.
If an item has a defect and needs to be returned, you must first email help@divynelondon.com and describe your problem.
Terms last updated 02/03/2022